Web Engineers – HTML, JAVA Freshers Opening at Yahoo India, Bangalore

Company: Yahoo Software

Industry: IT- Software, Software Services

Required Experience: 0 – 2 year

Freshers Location: Bengaluru/Bangalore

Jobs Explanation:

-         Selected Recruiters will be responsible for providing world class service to small business customers through resolving their queries and doubts by numerous contacting ways like phone and e-mails

-         He/ she would be responsible for making each customers interaction by providing them identifying opportunities to make every customer successful through relationship of consulting service approach

-         Should have to suggest and recommend appropriate products and services according to customer requirement and thus help in successful selling and dealings

Most Important Responsibilities:

Ø       candidates should have to provide superb class services to all business customers in a customer centric environment

Ø       using multiple customer supporting tool, he/ she has to resolve complex and complicated customer e-mails and telephone enquiries

Ø       should have to provide consultative support and proper recommendations to the customers inquiries

Ø       should have to give complete education and information about the products and thus helps in successful dealings

Ø       Must have to Identify and evaluate better opportunities to increase customer retention and satisfaction  through different products and services

Ø       Should have to successfully performs against department scorecard metrics

Desired for Candidate Profile:

• Experience and previous success in call centre service or any Internet Company
• Should have proven ability to resolve complicated technical problems in customer friendly languages
• Already proven potential to work in high paced, nimble and fluid work environment
• Must be of creative mind so that he/ she can think outside of the box to locate ways and solutions for complicated customer problems
• Must have knowledge of DNS and Web Hosting
• Should have complete knowledge and information of Perl, CGI, JAVA, HTML and E- Commerce
• Must have ability to work co-operatively with internal and external business partners
• Must be capable to work independently in fast paced environment
• Good knowledge of Microsoft Office suite including Excel
• Should have ability to handle multiple task and prioritize workload

Essential Skills

-         Solid Decision Making Skills

-         Strong Communicating Skills both written as well as oral

-         Superb customer service focus and Interpersonal Skills

-         Excellent Troubleshooting Skills

Eligible and Interested Candidate can apply for HTML, JAVA Jobs at Yahoo in Bangalore